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Privacy Policy

Effective Date: 13.04.25
This privacy policy outlines how The London Leash (www.thelondonleash.com) collects, uses, stores and protects your personal information. We respect your privacy and are committed to protecting the personal data of our clients and website visitors.

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Contents

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  1. Your Data

  2. Marketing

  3. Your Data Protection Rights

  4. Cookies

  5. Privacy Policies of Other Websites

  6. Changes to Our Privacy Policy

  7. How to Contact Us

  8. How to Contact the Appropriate Authority

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Section 1 – Your Data
What Data Do We Collect?

We may collect and process the following data:

  • Full name

  • Email address

  • Phone number

  • Residential address

  • Payment information (processed via secure third-party providers)

  • IP address

  • Technical and usage data (e.g. browser type, session duration, pages visited)

This data is collected either directly from you or automatically via cookies and analytics tools.

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How Do We Collect Your Data?

We collect your data when you:

  • Submit a contact form

  • Subscribe to a newsletter

  • Make a booking for dog walking, training, or sitting services

  • Create or update a Client Profile

  • Make a payment (via Stripe or other third-party processors)

  • Use or view our website via your browser’s cookies

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Client Profiles

Clients can choose to create a profile to simplify the booking process. This is optional. Profiles store personal information securely and allow you to manage your bookings. Profiles are only accessible to The London Leash after a booking has been made.

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How Will We Use Your Data?

We use your personal data to:

  • Process and confirm bookings

  • Communicate with you about your bookings or queries

  • Send updates or service notifications

  • Send occasional promotional or marketing content (with your consent)

  • Improve and personalise your experience on our site

  • Fulfil our legal, tax, and accounting obligations

Important: We do not store or have access to your full payment information—this is handled securely by Stripe.

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Security of Your Data

We take data protection seriously and employ the following safeguards:

  • SSL encryption via a valid security certificate (visible via the padlock icon in your browser)

  • Data stored securely on password-protected devices

  • Limited access only to authorised personnel

  • Payment information handled by Stripe (PCI-DSS compliant)

We will not share your data unless legally required to do so, or for specific business functions (e.g. payments, newsletters).

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Data Retention

Data TypeRetention PeriodNotes

Personal information12 monthsBooking/contact data deleted after 12 months unless required longer

Stripe-related dataRefer to Stripe’s privacy policyWe don’t store this ourselves

Cookies3 monthsYou can manage/delete these anytime via your browser settings

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Section 2 – Marketing

With your explicit consent, The London Leash may contact you with offers, updates or services we think you'll like.

You can opt out at any time by:

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Section 3 – What Are Your Data Protection Rights?

Under UK GDPR, you have the right to:

  • Access – Request copies of your personal data

  • Rectification – Request correction of inaccurate or incomplete data

  • Erasure – Request deletion of your data, under certain conditions

  • Restriction – Request restriction of processing, under certain conditions

  • Objection – Object to processing, under certain conditions

  • Data Portability – Request transfer of your data to another organisation

We have one month to respond.
To exercise any of these rights, contact info@thelondonleash.com

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Section 4 – Cookies
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What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log data and visitor behaviour information.

What Types of Cookies Do We Use?

  • Essential Cookies – Necessary for the website to function properly

  • Analytics Cookies – Help us understand how visitors use our website (e.g. Google Analytics)

  • Preference Cookies – Remember your preferences to improve your experience

We display a cookie consent banner when you first visit, where you can choose to accept or decline.

How to Manage Cookies

Most browsers allow you to refuse or delete cookies. Note that blocking cookies may affect site functionality.

For more on cookies, visit: https://www.allaboutcookies.org

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Section 5 – Privacy Policies of Other Websites

Our website may link to external sites (e.g., Stripe, Google). We are not responsible for their privacy practices and encourage you to review their policies:

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Section 6 – Changes to Our Privacy Policy

We regularly review and update our privacy policy. The latest version will always be available on our website.

Last updated: 13.04.2025

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Section 7 – How to Contact Us

If you have any questions about our privacy practices or the data we hold, please contact:

Roberta Sharp
📧 Email: info@thelondonleash.com

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Section 8 – How to Contact the Appropriate Authority

If you feel that we have not handled your data fairly or appropriately, you can contact the Information Commissioner’s Office (ICO):

📧 Email: dataprotectionfee@ico.org.uk
🌐 Website: https://ico.org.uk

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